About Course

This comprehensive training course is designed to equip shuttle bus drivers with the knowledge and skills necessary to excel in their roles at TAG B Transportation. Drivers will learn about essential topics such as passenger safety, professional conduct, route planning, vehicle inspections, time management, customer service, and compliance with regulations. The course aims to enhance driver competency, promote a positive driver-passenger relationship, and ensure the smooth and efficient operation of shuttle bus services.

40 hours video lectures
18 articles
15 downloadable resources
Access on desktop and mobile
Certificate of completion

Develop a comprehensive understanding of the responsibilities and role of a shuttle bus driver.
Acquire defensive driving techniques and skills to ensure safe vehicle operation.
Gain knowledge of safety regulations and compliance specific to shuttle bus driving.
Enhance customer service skills to provide exceptional experiences for passengers.
Learn effective communication strategies and conflict resolution techniques.
Understand the importance of cultural sensitivity and diversity awareness in shuttle bus services.
Familiarize yourself with the policies and guidelines specific to your organization, TAG B Transportation.
Master pre-trip and post-trip inspection procedures to maintain vehicle safety.
Gain insights into handling passenger assistance, inquiries, and medical emergencies.
Develop recordkeeping and documentation skills to comply with labor laws and company policies.
Improve punctuality and time management abilities for reliable transportation services.
Enhance professionalism and adherence to the code of conduct as a shuttle bus driver.
Acquire knowledge of accident reporting protocols and emergency evacuation procedures.
Understand the importance of maintaining confidentiality and data protection.
Prepare for the challenges and demands of shuttle bus driving with confidence and competence.

Course Content

Module 1: Introduction to Shuttle Bus Driving with TAG B Transportation

Lesson 1: Overview of TAG B Transportation services and its role in transportation

00:00
Lesson 2: Understanding the responsibilities of shuttle bus drivers at TAG B Transportation

00:00
Lesson 3: Introduction to safety regulations and compliance specific to shuttle bus driving

00:00
Lesson 4: Overview of policies and guidelines at TAG B Transportation

00:00
Quiz: Module 1 – Shuttle Bus Driving with TAG B Transportation

Module 2: Safe Vehicle Operation

Module 3: Passenger Safety and Assistance

Module 4: Professional Conduct and Communication

Module 5: Route Planning and Navigation

Module 6: Pre-Trip and Post-Trip Inspections

Module 7: Recording and Reporting Worked Time

Module 8: Specialized Services and Passenger Needs

Module 9: Driver Punctuality and Time Management

Module 10: Preventing Sexual Harassment and Discrimination

Module 11: Responding to Harassment and Discrimination

Module 12: Driver Compensation and Benefits

Module 13: Leave Requests and Absence Management

Module 14: Accident Reporting and Protocol

Module 15: ADA (Americans with Disabilities Act) Procedures
Ensuring compliance with the Americans with Disabilities Act (ADA) is crucial for providing accessible and equitable transportation services. This module will focus on the procedures and guidelines necessary for assisting passengers with disabilities and ensuring that TAG B Transportation's services meet ADA standards.

Module 16: Final Exam
Comprehensive exam covering key concepts from all modules Assessment of drivers' understanding and knowledge of shuttle bus driving with TAG B Transportation Certification upon successful completion of the exam

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About Course

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What Will You Learn?

Course Content

Module 1: Introduction to Shuttle Bus Driving with TAG B Transportation

Lesson 1: Overview of TAG B Transportation services and its role in transportation

Lesson 2: Understanding the responsibilities of shuttle bus drivers at TAG B Transportation

Lesson 3: Introduction to safety regulations and compliance specific to shuttle bus driving

Lesson 4: Overview of policies and guidelines at TAG B Transportation

Quiz: Module 1 – Shuttle Bus Driving with TAG B Transportation

Module 2: Safe Vehicle Operation

Lesson 1: Defensive driving techniques for CDL drivers

Lesson 2: Understanding and obeying traffic laws and regulations

Lesson 3: Maneuvering large commercial vehicles in various driving conditions

Lesson 4: Hazard perception and effective decision-making on the road

Module 3: Passenger Safety and Assistance

Lesson 1: Ensuring passenger safety during boarding, transit, and disembarking

Lesson 2: Assisting passengers with disabilities and special needs

Lesson 3: Protocols for emergency situations and evacuation procedures

Lesson 4: Creating a safe and comfortable environment for passengers

Module 4: Professional Conduct and Communication

Lesson 1: Maintaining professionalism as a shuttle bus driver

Lesson 2: Effective communication with passengers and colleagues

Lesson 3: Strategies for conflict resolution in challenging situations

Lesson 4: Promoting a positive image and representing TAG B Transportation effectively

Module 5: Route Planning and Navigation

Lesson 1: Understanding specific routes and stops for different passenger groups

Lesson 2: Techniques for efficient route planning and optimization

Lesson 3: Utilizing navigation tools and technologies for accurate navigation

Lesson 4: Adapting routes based on traffic conditions and passenger needs

Module 6: Pre-Trip and Post-Trip Inspections

Lesson 1: Importance of comprehensive pre-trip inspections for vehicle safety

Lesson 2: Following checklist and procedures for pre-trip inspections

Lesson 3: Post-trip inspection requirements and issue identification

Lesson 4: Documentation and reporting practices for inspections

Module 7: Recording and Reporting Worked Time

Lesson 1: Procedures for recording worked time and attendance

Lesson 2: Proper use of time recording systems or software

Lesson 3: Compliance with regulations regarding overtime, breaks, and rest periods

Module 8: Specialized Services and Passenger Needs

Lesson 1: Understanding the unique requirements of different passenger groups

Lesson 2: Providing exceptional service tailored to specific needs

Lesson 3: Assisting passengers with disabilities and mobility challenges

Lesson 4: Compliance with accessibility regulations and policies

Module 9: Driver Punctuality and Time Management

Lesson 1: Importance of driver punctuality for efficient operations

Lesson 2: Time management strategies to minimize delays

Lesson 3: Utilizing tools and technologies for tracking and optimizing travel times

Lesson 4: Communicating expected arrival times to dispatchers and passengers

Module 10: Preventing Sexual Harassment and Discrimination

Lesson 1: Defining sexual harassment and discrimination in the transportation environment

Lesson 2: Recognizing and addressing inappropriate behaviors within TAG B Transportation

Lesson 3: Promoting a culture of respect, diversity, and inclusion

Lesson 4: Reporting incidents of harassment and discrimination

Module 11: Responding to Harassment and Discrimination

Lesson 1: Reporting mechanisms and procedures for incidents of harassment and discrimination

Lesson 2: Support for victims and witnesses of harassment and discrimination

Lesson 3: Documentation and record-keeping of complaints and investigations

Lesson 4: Consequences for violating TAG B Transportation’s policies on harassment and discrimination

Module 12: Driver Compensation and Benefits

Lesson 1: Understanding TAG B Transportation’s driver pay structure and compensation package

Lesson 2: Factors affecting pay and communication regarding changes

Lesson 3: Overview of bonus programs and incentives

Lesson 4: Policies on paid time off and vacation benefits

Module 13: Leave Requests and Absence Management

Lesson 1: Requesting time off and leaves of absence

Lesson 2: Compliance with policies and procedures for submitting leave requests

Lesson 3: Managing schedules for adequate coverage

Lesson 4: Proper documentation and communication for planned absences

Module 14: Accident Reporting and Protocol

Lesson 1: Importance of following accident reporting procedures

Lesson 2: Steps to take in the event of an accident or incident

Lesson 3: Documentation of accidents and injuries

Lesson 4: Communication with authorities, passengers, and TAG B Transportation

Lesson 1: Understanding ADA Regulations and Compliance

Lesson 2: Accessible Vehicle Features and Equipment

Lesson 3: Providing Assistance to Passengers with Disabilities

Lesson 4: Responding to ADA-Related Complaints and Issues

Module 16: Final Exam Comprehensive exam covering key concepts from all modules Assessment of drivers' understanding and knowledge of shuttle bus driving with TAG B Transportation Certification upon successful completion of the exam

Draft Lesson

Module 16: Final Exam
Comprehensive exam covering key concepts from all modules Assessment of drivers' understanding and knowledge of shuttle bus driving with TAG B Transportation Certification upon successful completion of the exam